Frequently Asked Questions
Can this back massager be used comfortably while seated or when lying down?
Absolutely! This back massager is highly versatile and portable, designed for comfortable use in any position, including while seated in the office, lying down at home, or away on holidays.Β
How often should I use the device?
You can use the Restore 3-in-1 Back Massager daily, depending on your comfort level and needs. Many users find relief and benefit from using the massager once per day, for 15-30 minutes per session. Due to the different settings you are able to adjust the pillow to your needs.
Is the Restore 3-in1 Back Massager suitable for all body types and sizes?
Yes, the Restore 3-in-1 Back Massager is designed with a high degree of durability and adjustability to accommodate a wide range of body types, heights, and sizes. The soft yet supportive memory foam is made to fit the curve of your back perfectly whether lying down or sitting. The contoured shape is engineered to follow the natural curve of the individual's spine, ensuring the massage nodes make effective contact across various back widths.
How much does shipping cost?
Shipping is free on all orders to Australia.
What is your refund policy?
We offer a 14 day money back guarantee. If youβre not completely satisfied, just reach out and weβll make it right. For more information, visit our βRefund Policyβ in the footer of our website.
Is my payment information secure?
Yes, all transactions are processed through encrypted and secure checkout systems to protect your information.
How do I track my order?
Once your order ships, youβll receive a tracking link via email so you can follow it every step of the way. Simply use the link or enter the tracking number on the βTrack Your Orderβ page at the top of the website or in the website menu if youβre on a mobile device.Β
How do I contact customer support?
You can reach our friendly support team through our contact form located on our 'Contact us' page, or by emailing us directly atΒ restorefitco@gmail.com
Our operating times are Monday to Friday, 9AM - 5PM AEST. We aim to respond within 24 hours during weekdays.